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Fasset customer satisfaction research report 2009


Date posted:

2022/11/01

Publication year:

2009

Corporate author/s:

Consulta Research

Output-type:

research report

Format:

pdf

The overall objective of this research report is to conduct a Customer Satisfaction Survey with a sample of FASSET's stakeholders i.e., employers, learners, service providers, partners, professional bodies and staff. This survey is for the period of March 2008 - April 2009. Secondary objectives include measuring the level of satisfaction of FASSET employers (Levy payers and registered non-levy payers), learners, professional bodies and training providers. Additional objectives include: identifying any underlying issues of importance among all stakeholders which could have a negative impact on the way FASSET conducts its business; identify any underlying issues of importance or opportunities among all stakeholders, which could have a positive impact on the way FASSET conducts its business, and could be developed or enhanced by FASSET; and assessing services provided by FASSET's front and back line personnel including the FASSET Call Centre and IT outsource staff as well as FASSET Skills Advisors (FSAs).

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